Returns & Exchanges
At Stars + Honey, we prioritize the freshness and safety of our artisanal food products; therefore, we offer a 30-day satisfaction guarantee on all non-perishable items. Due to health regulations, perishable goods cannot be returned, but we are committed to providing a replacement or refund if your order arrives damaged or unsatisfactory.
Contact Support
Email our customer care team within 30 days of delivery with your order number and a brief description of the issue.
Provide Verification
For items that arrived damaged or spoiled, please attach clear photos of the product and packaging to expedite your claim.
Receive Authorization
Once approved, our team will provide a Return Merchandise Authorization (RMA) number and a prepaid shipping label for eligible non-perishable items.
Refund Processing
After we receive your returned item or verify your claim, a refund will be issued to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing